Policies
All sales final
Every mug is one of one, sold as photographed. The only exception is damage in transit.
Damage in transit
- Report damage within 3 days of delivery to hello@blockmug.com, with photos of the mug, the box and the packing. The broken mug is not returned.
- Refunds are in sats, for the amount paid, to a Lightning invoice you provide.
- A package returned as undeliverable can be reshipped for a new shipping payment, or refunded minus shipping.
Shipping
- Mugs ship within the US, within 3 days of payment, from a PO box in Easton, Maryland. Shipping is quoted in sats at checkout from the carrier's rate plus a small packing buffer, and locked once you reach the payment page.
- Outside the US? Email for a quote. Import duties are the buyer's responsibility.
Payment
- Lightning only. The invoice expires with the 15-minute hold; a payment that lands after the hold has ended is honoured if the mug is still free, otherwise refunded in full to an invoice you provide on your order page.
Privacy
What we collect. A name and a US address the carrier can deliver to, and an email address only if you choose to give one. No accounts, phone numbers or IDs. PO boxes, forwarding addresses and nicknames are fine.
Who else sees it. The shipping provider and the carrier see the name and address, unavoidably. Our Lightning node sees only the amount, the block height and the order ID. Nothing about you reaches anyone else.
How long we keep it. Name, address, email and tracking number are deleted 30 days after delivery (or 30 days after the shipped date plus three weeks, if no delivery scan arrives). If a checkout is never paid, what was typed into it is deleted within a day of the hold ending. After that the sale record holds only the date, the mug, the sats, their dollar value and the state it shipped to, for tax records. Until then everything is encrypted at rest.
What we never do. No tracking scripts, analytics, embeds or third-party fonts. Buyer names and locations never appear on any page, tile or social post, and posts about sales go out hours after the fact. Tor and VPN visitors are welcome.
Without an email, your order page link is the only record of your purchase. Bookmark it.